FAQs

ORDERS & SHIPPING

  • Orders are typically processed within 1–3 business days. Once shipped, delivery times vary depending on your location. You will receive tracking information as soon as your order is on the way.

  • Yes, we offer worldwide shipping. Shipping times and rates may vary based on your country.

  • Once your order is shipped, you will receive an email with a tracking number and link to follow your package in real time.

  • Delays can occasionally happen due to high demand or shipping carrier issues. If your order is taking longer than expected, please contact us and we’ll assist you right away.

SIZING & FIT

  • Our jerseys are designed for a modern athletic fit. If you prefer a more relaxed or oversized look, we recommend sizing up.

  • Yes, a detailed size chart is available on each product page to help you find your perfect fit.

  • We recommend comparing your measurements with our size chart. If you’re between sizes, sizing up is usually the safest option.

RETURNS & EXCHANGES

  • We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition.

  • Yes, exchanges are available for size changes. Please contact us to begin the process.

  • Simply email us with your order number and reason for return, and we’ll guide you through the next steps.

  • Return shipping costs may vary depending on your location. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

PRODUCT & QUALITY

  • Our jerseys are made from high-quality, breathable fabric designed for comfort, durability, and everyday wear.

  • No. With proper care, our prints are made to last and maintain their quality over time.

  • We recommend washing in cold water, inside out, and air drying to preserve the fabric and design.

PAYMENTS & DISCOUNTS

  • We accept major credit/debit cards and secure online payment options.

  • Only one discount code can be used per order.

  • Make sure your code is entered correctly and hasn’t expired. If you’re still having issues, contact us for help.

ABOUT THE BRAND

  • “Congo Na Motema” means “Congo in the heart.” It represents pride, culture, and connection to our roots.

  • No, our jerseys are independently designed and inspired by culture and identity. They are not affiliated with any official team or organization.

  • Yes. We are continuously working on new drops and designs—stay tuned.

ADDITIONAL SUPPORT

  • Orders can only be modified or canceled within a short time after being placed. Please contact us as soon as possible.

  • If you notice an error, contact us immediately. We’ll do our best to update it before your order ships.

  • Please contact us within 48 hours of delivery with photos, and we’ll make it right.

Still Need Help?

If you have any other questions, feel free to reach out to us at: sales@congonamotema.com

We aim to respond within 24-48 hours.