ORDERS & SHIPPING

How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery times vary depending on your location. You will receive tracking information as soon as your order is on the way.

Do you ship internationally?
Yes, we offer worldwide shipping. Shipping times and rates may vary based on your country.

How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and link to follow your package in real time.

What if my order is delayed?
Delays can occasionally happen due to high demand or shipping carrier issues. If your order is taking longer than expected, please contact us and we’ll assist you right away.

SIZING & FIT

How do your jerseys fit?
Our jerseys are designed for a modern athletic fit. If you prefer a more relaxed or oversized look, we recommend sizing up.

Do you have a size chart?
Yes, a detailed size chart is available on each product page to help you find your perfect fit.

What size should I get?
We recommend comparing your measurements with our size chart. If you’re between sizes, sizing up is usually the safest option.

RETURNS & EXCHANGES

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition.

Can I exchange my item for a different size?
Yes, exchanges are available for size changes. Please contact us to begin the process.

How do I start a return or exchange?
Simply email us with your order number and reason for return, and we’ll guide you through the next steps.

Are returns free?
Return shipping costs may vary depending on your location. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

PRODUCT & QUALITY

What material are the jerseys made from?
Our jerseys are made from high-quality, breathable fabric designed for comfort, durability, and everyday wear.

Will the design fade or peel?
No. With proper care, our prints are made to last and maintain their quality over time.

How should I care for my jersey?
We recommend washing in cold water, inside out, and air drying to preserve the fabric and design.

PAYMENTS & DISCOUNTS

What payment methods do you accept?
We accept major credit/debit cards and secure online payment options.

Can I use multiple discount codes?
Only one discount code can be used per order.

Why isn’t my discount code working?
Make sure your code is entered correctly and hasn’t expired. If you’re still having issues, contact us for help.

ABOUT THE BRAND

What does “Congo Na Motema” mean?
“Congo Na Motema” means “Congo in the heart.” It represents pride, culture, and connection to our roots.

Is this an official team jersey?
No, our jerseys are independently designed and inspired by culture and identity. They are not affiliated with any official team or organization.

Will you release more designs?
Yes. We are continuously working on new drops and designs—stay tuned.

ADDITIONAL SUPPORT

Can I cancel or change my order?
Orders can only be modified or canceled within a short time after being placed. Please contact us as soon as possible.

What if I entered the wrong shipping address?
If you notice an error, contact us immediately. We’ll do our best to update it before your order ships.

What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos, and we’ll make it right.

Still Need Help?

If you have any other questions, feel free to reach out to us at: sales@congonamotema.com

We aim to respond within 24-48 hours.